Welcome to the Radionics Software help page.
If you are having trouble downloading, installing or running one of our programs, start here. Most problems can be solved quickly without reinstalling Windows, sacrificing a keyboard to the computer gods, or throwing the PC out of the window.
Downloading Your Software
After purchasing software, use the download link supplied with your order.
We recommend saving the installation file somewhere easy to find, such as your Downloads folder or Desktop.
If your original download link no longer works, or you have lost your installation file, contact us with as much information as possible about your purchase.
Please include:
- Your name
- The email address used when purchasing
- The name of the software
- Approximate purchase date, if known
- Any order or transaction number you still have
We will do our best to locate older purchases where records are still available.
Installing Radionics Software
Most of our Windows software installs in the normal way.
Download the installer, double-click it and follow the instructions on screen.
Windows may occasionally display a security warning because some specialist software has not been downloaded by thousands of users through the Microsoft Store.
If you downloaded the program directly from RadionicsSoftware.info or from the official purchase link supplied by us, make sure the filename and source are correct before continuing.
Never download modified copies of our software from file-sharing websites.
Windows Security and Antivirus Warnings
Some security programs are extremely cautious with independently produced software and may occasionally flag a perfectly legitimate program simply because it is unfamiliar.
This is sometimes called a false positive.
If your antivirus blocks an installation, first make sure you obtained the program from an official Radionics Software source.
Do not disable your antivirus permanently.
If necessary, you may be able to restore the file from quarantine or allow the program manually through your security software.
Software Will Not Open
If a program does not start:
- Restart the computer.
- Try running the program again.
- Right-click the program and select Run as administrator.
- Make sure Windows is fully updated.
- Check whether your antivirus has quarantined part of the program.
- Reinstall the software using the original installation file.
If the problem continues, contact us and tell us exactly what happens when you try to open it.
Screenshots of error messages are extremely useful.
Older Radionics Software
Radionics Software has been producing specialist software for many years, and some customers still use programs originally released a long time ago.
Older versions may not always behave correctly on newer versions of Windows.
A available a newer replacement may be available.
Some discontinued software may no longer receive updates.
Registration and Activation
Some versions of our software may use a registration key, licence code or other activation method.
Keep your licence information somewhere safe.
If you are reinstalling software on another computer and your registration details no longer work, contact us with your original purchase information.
Licences are intended for the original purchaser unless specifically stated otherwise.
Lost Software or Computer Replacement
Computers die. Hard drives fail. People accidentally delete folders. It happens.
If you have previously purchased software from us and need help recovering it, contact us with your purchase details.
We cannot guarantee that every historic version will still be available indefinitely, but we will always try to help where possible.
Using the Software
Individual programs normally include their own instructions, help information or guidance.
For radionics programs in particular, different users often develop their own methods of working. There is no requirement to copy somebody else’s exact routine.
Experiment with the controls, settings and methods available within the software and find the approach that suits you.
Problems With an Order
If you have paid for software but have not received your download information, first check:
- Your email spam or junk folder
- The email address entered during checkout
- Any automated receipt or payment confirmation
If nothing arrives, contact us and include your payment or order details.
Please do not purchase the same product again simply because the email has gone missing.
Before Contacting Support
To help us solve problems quickly, please include:
- Software name
- Windows version
- What you were trying to do
- What actually happened
- Any error message shown
- A screenshot if possible
“Doesn’t work” gives us surprisingly little to go on. 😄
Important Information
Radionics Software programs are intended for experimental, personal and informational use.
They are not medical devices and are not intended to diagnose, treat or replace professional medical care.
Still Need Help?
If you cannot solve the problem using this page, please contact us through the website and we will do our best to help.
When contacting support, include as much information as possible so we can get straight to the problem rather than spending three emails discovering what software you are using.
Radionics Software
Specialist radionics and experimental software since 2012.
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